My time at a Digital Drop-in with Post Office UK & Google Digital Garage

A few weeks ago, I was lucky enough to be flown over to London, to attend a Digital Drop-in session that was being run by Post Office UK & Google Digital Garage.

I wrote a post before the event, informing you where it was going to be & where to sign up if you were interested in attending.

Post Office & Google Digital Garage

The digital drop-in session that I attended was held in the upper floor of the Hackney Library in London – which has the loveliest Children’s section might I add. With it’s smaller bookcases and colourful decor, it really did make me smile. In fact, the whole library was really lovely and I enjoyed having a wander around before the session began. 

Post Office & Google Digital Garage

Post Office & Google Digital Garage

After a while, I plucked up the courage to speak to Lily. The lovely girl who I have been in touch with {for a few years now} through different opportunities – and like so many things, it’s always lovely to put a face to the name. I also say ‘plucked up the courage’ because even though I’m Irish and have the ‘gift of the gab’ – even we can get a little shy sometimes. But once we get going, there’s no stopping us! 

Post Office & Google Digital Garage

I was introduced to the trio of Google Digital Garage guys {who were super lovely and very approachable} and after a wee run-through of what we hoped to achieve during the session, we were all set-up & good to go. Aside from waiting on lovely people to arrive, it was also lovely to hang out with Lauren, from Blogger Mummy Lauren and finally meeting the lovely Gemma from That Belfast girl

Post Office & Google Digital Garage

In no time at all, we had our first ‘customer’ {of sorts} – I’ll admit, I was a little shy because I wasn’t entirely sure if I was going to be able to help. But it was also nice to hang back for the first few, just to see how the Google guys handled the issues and found ways to resolve them. 

It may surprise you to know half the issues people needed digital help with were so simple and they were things we do every day without really thinking about it. Like emailing, or backing up photos on our mobile phones and even taking a simple screenshot. It also made me think about how people will buy digital products, whether it be a laptop, tablet or mobile phone and not really know everything those devices are capable of. The manuals for these products, I suppose, can only contain so much. 

We had a gentleman come in who needed to know if there was any way that he could gain more cloud storage for his iPad. Me, not being very apple savvy, due to being a fully-fledged Android user, wasn’t entirely sure. So one of the Google Digital Garage guys swooped in to help and in no time at all, the gentleman was sorted and off he went. More so, he left a bit more digitally confident than when he arrived – which is why this session was set up in the first place. 

Post Office & Google Digital Garage

I had a lady who had quite a few issues with her iPhone and after being with one of the Google guys for quite some time, was handed over to me. Which I was happy to oblige – I was just hoping I could help her! It seems iPhone users heavily outweigh Android, during our digital drop-in session, anyway! But this lady, in particular, mentioned that she usually sends her Brother directions and said it would be more helpful if she could screenshot them to send to him. The thing is, she wasn’t sure to take a screenshot. So, after showing her how to take a screenshot on her iPhone – her face lit up. It was really quite sweet – something we do every day without thinking opened up another door of digital confidence for someone else. 

Everyone who came left being more digitally confident – with the help of the Google experts, as well as myself – and that is and was the aim of these Digital drop-in sessions. I personally hope they continue because the people I saw being helped in the little town of Hackney, just think of everyone else that could be helped with their digital confidence and they are completely free to attend. 

It felt really nice being able to be a part of something like that – you never really think that something like showing someone how to take a screenshot on their phone, or, introducing them to helpful & effective internet security software would be such a big deal. But it is! And having those people walk away feeling more confident is something special too. 

How are you when it comes to digitally confidence? 

*This is a collaborative post with Post Office UK

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9 Comments

  1. 18/09/2018 / 4:12 AM

    Over the years i picked up a number of tips thanks to blogging and younger siblings so i think i do ok. Sounds like a lovely event, hope to attend one day

  2. 18/09/2018 / 10:38 AM

    What a great idea and sharing knowledge is something we should all do more often I think 🙂

  3. 18/09/2018 / 11:13 PM

    These drop ins are such a fantastic idea! I like to think I’m quite digitally confident – I always find myself showing others how to do things on their devices.

  4. 19/09/2018 / 9:33 AM

    I have lots of confidence when it comes to technology but even I would be worried about being put on the spot and asked something I didn’t know x

  5. 20/09/2018 / 12:15 AM

    What a great event. Its always so helpful to learn from one another and its great that theres somewhere available to get advice and assistance thats user friendly and jargon free xxx

  6. Vicky
    20/09/2018 / 8:41 AM

    This is a really good idea, we did something similar recently with Three mobile phone company. It’s great that people can go somewhere to help them come to terms with tech.

  7. 20/09/2018 / 9:19 AM

    WOW! This is amazing. Totally pitching this to my office, what a great way to do community service! I think helping people to be more digitally able is great! Just clicked on you link to the post office post – will learn more about how to help!

    Abbi

  8. 21/09/2018 / 1:37 PM

    Oh I love this! What a fantastic idea! I must admit, it takes me a long time to discover just how much my gadgets can actually do! Also I am an Android user too, can’t stand iPhones!

  9. 21/09/2018 / 8:50 PM

    How fab is that. I’m digitally confident but someone like my father would gain from this alot

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